Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the agreement between Grow Your Driving School, a trading name of Rishix Marketing Ltd ("we", "us", "our"), and the client ("you", "the Client") engaging our services.

By commissioning any service from Grow Your Driving School, submitting payment, signing a proposal, or responding in writing to confirm your agreement to proceed, you confirm that you have read, understood, and agree to be bound by these Terms in full.

These Terms apply to all services we provide and supersede any previous verbal or informal agreements unless explicitly amended in writing by both parties.

2. Definitions

For the purposes of these Terms, the following definitions apply:

Grow Your Driving School / We / Us: Rishix Marketing Ltd, provider of digital marketing, web design, and related services to driving instructors and driving schools across the United Kingdom.
Client / You: The individual, business, or driving instructor engaging our services.
Project: A defined, one-off piece of work such as a website build or design commission.
Retainer: An ongoing monthly service arrangement covering one or more of our service areas.
Project Scope: The specific deliverables, pages, features, and outputs agreed and confirmed in writing prior to work commencing.
Proposal / Quote: A written document or email from us outlining the services to be delivered, the agreed cost, and any specific inclusions.
Deposit: The non-refundable upfront payment required to secure a booking and commence work.
Completion: The point at which the agreed deliverables have been produced and made available for the Client's review and sign-off.

3. Agreement & Commencement of Work

An agreement between Grow Your Driving School and the Client is formed when one or more of the following occur:

The Client pays a deposit invoice;
The Client confirms acceptance of a proposal in writing (including by email or direct message);
The Client signs a contract or proposal document.

Work will not commence until a deposit has been received and cleared. Verbal agreements alone do not constitute a binding contract and do not obligate us to begin work.

Where a proposal or quote has been provided, it remains valid for 14 days from the date of issue. After this period, pricing and availability are subject to change.

4. Our Services

Grow Your Driving School provides the following services to driving instructors and driving schools:

Website Design & Development (WordPress)
Search Engine Optimisation (SEO)
Google Ads Management (Pay-Per-Click)
Meta Ads Management (Facebook & Instagram)
Google Business Profile Management
Social Media Management
Graphic Design & Print-Ready Files
AI Phone Answering & Call Handling Setup
Domain Name Registration & Management
Website Hosting (via third-party providers)

The specific services to be delivered to the Client will be agreed in writing via a proposal, quote, or service agreement prior to work commencing. Services not listed in that written agreement are not included and may incur additional charges if requested.

5. Project Scope & Change Control

5.1 Agreed Scope

All projects are undertaken on the basis of a clearly defined Project Scope agreed in writing before work begins. This includes, but is not limited to, the number of pages to be built, the features to be included, the services to be delivered, and the content to be created or supplied by the Client.

Any deliverable, page, feature, or output not explicitly included in the agreed Project Scope is out of scope and is not included in the quoted price.

5.2 Scope Changes & Additional Requests

We understand that projects evolve. Where a Client wishes to request changes, additions, or amendments that fall outside the originally agreed Project Scope, the following process applies:

Additional page requests, extra sections, new features, or significant structural changes to a website are considered out-of-scope and will be quoted separately.
Minor textual amendments, small copy changes, and reasonable adjustments within the agreed scope are handled as part of the project at our discretion.
Any agreed out-of-scope additions must be confirmed in writing before work on those additions begins.
We reserve the right to decline scope additions if they materially alter the nature or timeline of the project.

Scope changes that are not agreed and confirmed in writing will not be commenced and do not create any obligation on our part to deliver them.

5.3 Pricing Changes

Once a written quote or proposal has been accepted and a deposit paid, the price for the originally agreed scope is fixed. Where the Client requests additions or changes to the scope, revised pricing will be provided. No additional work will be undertaken until revised pricing is agreed in writing by both parties.

We will not accept verbal instructions to amend project scope or pricing. All changes must be confirmed in writing.

5.4 Reasonable Cooperation

The successful delivery of any project requires reasonable and timely cooperation from the Client. The Client agrees to:

Provide all required content, materials, images, copy, login credentials, and information within a reasonable timeframe agreed at project commencement.
Respond to requests for feedback, approval, or sign-off in a timely manner. Where the Client fails to respond within 14 days of a request for approval or decision, the deliverable in question will be deemed approved and work will proceed accordingly.
Make decisions and communicate change requests clearly and in a single communication where possible. Repeated or piecemeal change requests across multiple messages may be consolidated and addressed together.
Engage with us in a professional, constructive, and good-faith manner throughout the project.

Delays caused by the Client — including failure to supply content, provide approvals, or respond to communications — may extend project timelines. In such cases, we are not liable for any delay to delivery dates. Where a project stalls for more than 60 days due to inaction or non-communication on the Client's part, we reserve the right to invoice for work completed to date and/or close the project without refund of the deposit.

6. Payment Terms

6.1 Deposit

A non-refundable deposit of 50% of the total agreed project fee is required before any work commences. This deposit secures your place in our schedule, covers initial planning and strategy work, and confirms your commitment to the project.

The deposit is non-refundable under any circumstances, including where the Client decides not to proceed, changes their requirements, or ceases communication. If the Client terminates the project after work has commenced, the deposit is forfeited and any additional work completed beyond the deposit value may be invoiced separately.

6.2 Final Payment

The remaining balance of 50% is due upon project completion — that is, when the agreed deliverables have been completed and made available for the Client's review. Payment is required before any of the following are handed over or made live:

WordPress website admin credentials and login access
Any domain transfer authorisation codes
Print-ready design files
Any other project deliverables held pending payment

We will not make a website live, transfer domain control, or release final files until full and cleared payment has been received.

6.3 Retainer Services

For ongoing monthly retainer services, the first month's fee is payable in advance before work commences. Subsequent months are invoiced in advance on the same date each month. Where payment is not received within 7 days of the invoice date, we reserve the right to pause the service until payment is made.

6.4 Late Payment

Where any invoice remains unpaid beyond its due date, we reserve the right to:

Pause all active work until the outstanding amount is settled;
Charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England base rate);
Pursue recovery of the debt through appropriate legal channels;
Withhold delivery of any outstanding work, credentials, files, or access until the account is cleared in full.

6.5 Paid Advertising Budgets

Where we manage paid advertising campaigns (Google Ads, Meta Ads, or otherwise), the advertising budget is entirely separate from our management fee. The Client is responsible for maintaining sufficient budget within their advertising accounts. We accept no liability for campaign performance, missed conversions, or loss of advertising data arising from a lapsed or insufficient budget.

7. Revisions & Amendments

We are committed to delivering work that meets the agreed brief and our high professional standards. Revisions are a normal and expected part of the creative and development process, and we welcome constructive feedback.

We do not set a specific numerical limit on revisions; however, revisions must be:

Reasonable in scope — that is, they should refine or improve the agreed deliverable rather than fundamentally alter the original brief or direction;
Communicated clearly and, where possible, consolidated into a single round of feedback rather than submitted piecemeal;
Consistent with the originally agreed project scope.

Requests that amount to a change of direction, a significant redesign, or the addition of new pages, sections, or features that were not part of the original agreed scope are not revisions — they are scope changes, and will be treated accordingly under Section 5 of these Terms.

We reserve the right to determine whether a request constitutes a reasonable revision or a scope change. Where the volume or nature of revision requests becomes unreasonable — for example, repeatedly changing previously approved elements, or requesting changes that conflict with prior approvals — we will advise the Client and, if necessary, provide a separate quote for the additional work involved.

8. Professional Expertise & Strategic Authority

Grow Your Driving School provides professional digital marketing and web development services, and our team holds relevant qualifications, accreditations, and extensive hands-on experience in the services we provide.

In engaging our services, the Client acknowledges and agrees that:

Our team are qualified marketing professionals with substantial practical experience in SEO, paid advertising, web development, and digital strategy. Our recommendations and methodologies are based on professional expertise, current best practice, and direct industry experience.
Disagreements over strategy, SEO methodology, advertising approach, or technical execution should be raised through professional dialogue. We welcome discussion and are happy to explain our reasoning. However, we will not be directed to implement approaches that, in our professional judgement, are likely to be ineffective, harmful to the Client's online presence, or contrary to platform guidelines and search engine policies.
Information from third-party tools, AI platforms, online forums, or other non-authoritative sources does not override our professional judgement. We are familiar with the outputs of such sources and, while they can be a useful reference, they are frequently incomplete, outdated, or inapplicable to the Client's specific situation.
If the Client insists on an approach that we have advised against in writing, we will note our objection and the Client accepts full responsibility for any outcomes arising from that instruction.

Our goal is always to achieve the best possible outcome for the Client. We operate transparently and in good faith, and expect the same in return.

9. Website Design & Development

9.1 Scope of Builds

All website projects are scoped and priced based on the number of pages, features, and functionality agreed in writing prior to commencement. The agreed page count and feature set represents the entire scope of the build. Pages requested after the project has commenced that were not included in the original scope will be quoted separately.

For the avoidance of doubt: a 'page' means a distinct URL with its own content — not a section within an existing page. Any ambiguity about whether a deliverable constitutes a new page will be resolved by us, acting reasonably.

9.2 Client-Supplied Content

Unless otherwise agreed, the Client is responsible for supplying all written content (copy), images, logos, and other media required for the website. We can provide content creation, copywriting, and imagery as an additional service at an agreed rate.

We are not responsible for delays to the project where they arise from the Client's failure to supply content on time. Where content is not supplied, we may use placeholder text or stock imagery to allow the project to progress; final content substitution may incur additional charges.

9.3 Technology & Compatibility

All websites are built on the WordPress content management system unless otherwise agreed. We will endeavour to ensure all builds are responsive (mobile-friendly), function correctly across major modern browsers (Chrome, Firefox, Safari, Edge), and are optimised for performance at the time of launch.

We cannot guarantee functionality across all browsers, devices, or screen sizes indefinitely, as browser and device standards evolve over time. Post-launch issues arising from browser updates or third-party plugin changes are not covered under the original project fee.

9.4 Third-Party Plugins & Services

Where websites incorporate third-party plugins, integrations, or services, we are not responsible for their ongoing performance, licensing changes, or discontinuation. The Client accepts that the ongoing functionality of third-party components is outside our control.

9.5 Website Launch

A website will only be made live and published once full payment has been received and the Client has provided written approval that the site is ready to launch. We will not launch any website prior to final payment being cleared.

10. Credentials, Access & Handover

Website login credentials, WordPress admin access, domain authorisation codes, cPanel/hosting access, and any other account credentials will not be transferred or disclosed until all outstanding invoices have been paid in full and payment has cleared.

Upon receipt of full and cleared payment, we will provide the Client with all relevant credentials within a reasonable timeframe (typically 1–3 working days).

Where we retain custody of login credentials during a project, we handle them securely and do not share them with any third party without the Client's explicit consent.

Once credentials have been handed over, the Client takes full responsibility for the security of those accounts. We recommend the Client changes passwords upon receipt of handover credentials.

If the Client requires us to manage or retain access to accounts on an ongoing basis (for example, as part of a retainer), this will be agreed separately. Termination of a retainer agreement does not automatically result in the revocation of access — the Client must formally request that any relevant credentials be changed or access removed.

11. Domain Names & Hosting

11.1 Domain Registration

Where we register a domain name on the Client's behalf, the domain will be registered in the Client's name and for the Client's benefit. We will make reasonable efforts to register the requested domain, but cannot guarantee that any specific domain name is available.

Domain registration fees are separate from web design or marketing fees and will be invoiced at cost unless included in a specific package.

Domain names will be transferred to the Client's direct control upon request, following settlement of all outstanding invoices. We are not responsible for the consequences of expired domains where renewal fees have not been paid by the Client.

11.2 Hosting

Where we arrange or manage hosting on the Client's behalf, hosting is provided through reputable third-party providers. We cannot guarantee 100% uptime, and will not be liable for losses arising from hosting downtime, server errors, data loss, or interruption of service, as these are outside our direct control.

Hosting fees are payable in advance and are non-refundable. Failure to maintain hosting payments may result in the website going offline. In such circumstances, we are not responsible for any loss of data, rankings, or business.

Where a Client moves their hosting away from a provider we manage, we will provide reasonable assistance with migration at a separately agreed rate.

12. Search Engine Optimisation (SEO)

12.1 No Guarantees on Rankings

Search engines are independent third parties and operate their own algorithms, which change frequently and without notice. While we apply professional SEO methodology and best practice, we cannot guarantee that the Client's website will achieve any specific ranking, position, or level of organic traffic as a result of our work.

Any projected timelines or estimated improvements provided by us are indicative only and are not contractual commitments. SEO is a long-term strategy, and results typically take several months to materialise.

12.2 Algorithm Changes

Search engine algorithm updates may positively or negatively affect the Client's rankings, even where no changes have been made to the website or the SEO strategy. We will not be held liable for ranking fluctuations caused by search engine algorithm changes.

12.3 Client Obligations

The Client agrees to provide us with access to any tools, platforms, or accounts necessary for SEO work (including Google Search Console, Google Analytics, and the website's CMS). Delays in providing this access may affect campaign timelines and results.

The Client must not make significant changes to their website structure, content, or hosting without informing us in advance. Unapproved changes can negatively impact SEO campaigns, and we will not be liable for any resulting drop in performance.

13. Paid Advertising (Google Ads & Meta Ads)

Paid advertising services include campaign setup, ongoing management, performance monitoring, and reporting for Google Ads and Meta (Facebook/Instagram) advertising platforms.

Our management fees cover the strategy, setup, and ongoing management of campaigns and are separate from advertising budgets, which are spent directly with the relevant platform. The Client is responsible for maintaining sufficient advertising budget.

We do not guarantee specific lead volumes, click-through rates, conversion rates, or return on advertising spend. Advertising performance is influenced by many factors outside our control, including market conditions, competitor activity, platform algorithm changes, and the quality of the Client's service offering.

Where a campaign is not performing as anticipated, we will make reasonable strategy adjustments. If the Client insists on an approach that, in our professional judgement, is unlikely to improve performance, we will note our advice in writing.

The Client is responsible for ensuring that all advertised services comply with applicable laws, regulations, and the advertising policies of the relevant platforms (Google, Meta, and others). We will not knowingly create content that violates platform policies, and we reserve the right to decline to run advertising that we believe may breach these policies.

14. Google Business Profile Management

Google Business Profile (GBP) management services include the optimisation, maintenance, and management of the Client's GBP listing on the Client's behalf.

Google may, at its sole discretion, suspend, remove, or modify Business Profile listings at any time. We are not responsible for any such actions taken by Google and cannot guarantee the continued availability or performance of any GBP listing.

The Client is responsible for ensuring that the business information provided to us is accurate and up to date. We are not liable for errors arising from inaccurate information supplied by the Client.

15. Social Media Management

Where social media management is included in an agreed retainer, we will create, schedule, and publish content to the Client's agreed social media platforms on a schedule outlined in the service proposal.

The Client grants us permission to post content on their behalf for the duration of the retainer. Upon termination of the retainer, this permission is revoked.

We are not responsible for the actions of social media platform providers, including changes to reach, algorithm changes, account restrictions, or platform outages.

The Client is responsible for responding to comments, messages, and reviews received on their social media platforms, unless a specific community management service has been agreed.

16. Graphic Design & Print Services

Our design services cover the creation of print-ready artwork files (business cards, flyers, leaflets, welcome packs, vehicle graphics, and similar). We provide digital design files only — physical print fulfilment is arranged separately through third-party print suppliers, and we will manage that process on the Client's behalf upon request at an agreed additional fee.

The Client is responsible for reviewing and approving all artwork files before print is ordered. We will not be responsible for errors in final print where the Client has approved the artwork. This includes but is not limited to spelling, addresses, phone numbers, or other details supplied by the Client.

Once artwork has been approved for print and an order has been placed with a supplier, changes are not possible and refunds are not available.

All design work remains the property of Grow Your Driving School until full payment is received. Upon full payment, ownership of the final artwork files transfers to the Client.

17. AI Assistant & Call Handling Services

Where we supply or configure AI phone answering or call handling solutions, these services are provided in partnership with third-party AI platforms. The underlying technology is provided by those third parties, and their own terms, limitations, and service levels apply.

We will configure the AI assistant in accordance with the information and preferences provided by the Client. The accuracy and appropriateness of the AI's responses depend on the quality of information it has been given. We are not liable for errors, misunderstandings, or missed calls arising from the AI's performance, platform limitations, or changes to the underlying platform.

Ongoing subscription fees for AI services are charged at an agreed monthly rate. These fees are payable in advance and are non-refundable for any period already served.

18. Intellectual Property & Ownership

18.1 Client-Supplied Materials

The Client warrants that all materials supplied to us — including logos, images, text, and other content — are owned by the Client or are used with appropriate permission. We will not be liable for any intellectual property infringement arising from materials supplied by the Client.

18.2 Work in Progress

All work produced by Grow Your Driving School remains our intellectual property until all outstanding invoices relating to that work have been paid in full. Prior to full payment, no rights in the work are transferred to the Client.

18.3 Upon Full Payment

Upon receipt of full and cleared payment, the Client receives full ownership of the final deliverables (website design, graphics, content created on their behalf, etc.), subject to any third-party licensing restrictions on fonts, stock images, or plugins.

We retain the right to include work completed for the Client in our portfolio and case studies, including references to the Client's business name, unless the Client requests otherwise in writing.

18.4 Grow Your Driving School Materials

Strategy documents, templates, frameworks, and proprietary processes developed by us remain our intellectual property and are not included in any transfer of ownership to the Client, unless explicitly agreed in writing.

19. Confidentiality

Both parties agree to treat as confidential any sensitive business information disclosed in the course of the working relationship, and not to disclose it to third parties without consent.

This clause does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

20. Third-Party Services & Platforms

Many of our services involve working within third-party platforms, including but not limited to: Google, Meta, WordPress, Hostinger, GoCardless, Brevo, and others. We are not responsible for changes to, interruptions in, or discontinuation of third-party platforms, tools, or services.

Third-party platforms operate under their own terms of service, and the Client is responsible for maintaining compliance with those terms in relation to their own accounts. We will not be liable for account suspensions, policy violations, or other actions taken by third-party platforms against the Client's accounts.

21. Limitation of Liability

To the maximum extent permitted by law, Grow Your Driving School (Rishix Marketing Ltd) shall not be liable for any indirect, consequential, special, incidental, or punitive loss or damage, including but not limited to:

Loss of revenue, profit, or business;
Loss of data or information;
Loss of anticipated savings;
Damage to reputation;
Any loss arising from third-party platform changes, outages, or policy decisions.

Our total liability to the Client in connection with any single project or retainer shall not exceed the total fees paid by the Client to us for that project or retainer in the 12-month period immediately preceding the claim.

Nothing in these Terms limits or excludes liability for fraud, death, personal injury caused by negligence, or any other liability that cannot legally be limited.

22. Results Disclaimer

Digital marketing results — including search engine rankings, advertising performance, lead volumes, social media engagement, and website traffic — are influenced by many factors outside our control. These include but are not limited to: market conditions, competitor activity, search engine algorithm changes, advertising platform policy changes, and the quality of the Client's own product or service.

We do not guarantee specific results from any of our services. Any projections, estimates, or examples of past performance are provided for illustrative purposes only and are not contractual commitments.

Engaging our services does not guarantee increased business, revenue, or profit.

23. Data Protection & GDPR

Both parties agree to comply with their respective obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where we process personal data on the Client's behalf in the course of delivering services, we will do so only in accordance with the Client's written instructions and applicable data protection law.

Our full Privacy Policy is available at growyourdrivingschool.co.uk and sets out how we collect, store, and use personal data.

24. Cancellation & Termination

24.1 Cancellation by the Client

The Client may cancel any ongoing retainer service by providing a minimum of 30 days' written notice. Notice must be given in writing via email to hello@growyourdrivingschool.co.uk. Cancellation does not entitle the Client to any refund of fees already paid.

Where a project is cancelled after work has commenced, the deposit is forfeited in full. Where work completed at the point of cancellation exceeds the deposit value, we reserve the right to invoice for additional work completed, calculated on a pro-rata or time-and-materials basis as appropriate.

24.2 Cancellation by Grow Your Driving School

We reserve the right to terminate any agreement immediately in writing in the following circumstances:

The Client acts in a manner that is abusive, threatening, or otherwise unacceptable toward our team;
The Client fails to make payment as required under these Terms after a reasonable opportunity to resolve the matter has been given;
The Client engages in activity that is unlawful or that would require us to act in a way that is unlawful or in breach of any platform's terms of service;
The project becomes unviable due to repeated failure by the Client to cooperate or supply required materials.

In the event of termination by us on any of the above grounds, we reserve the right to retain all deposits paid. We will invoice for and be entitled to payment for work completed to the date of termination.

24.3 Return of Materials on Termination

Upon termination of an agreement, each party will return or destroy the other party's confidential materials upon request. Credentials, files, and deliverables will be handled as set out in Section 10 of these Terms, subject to all outstanding invoices being settled.

25. Complaints Procedure

We are committed to delivering a high standard of service. If you have a complaint about our work or conduct, we ask that you contact us in writing as soon as possible at hello@growyourdrivingschool.co.uk, clearly setting out the nature of the complaint and the outcome you are seeking.

We will acknowledge your complaint within 5 working days and aim to provide a full response within 14 working days. Where a complaint requires more time to investigate, we will keep you informed of progress.

We will always make a genuine effort to resolve complaints fairly and professionally.

26. Governing Law & Jurisdiction

These Terms and Conditions, and any disputes arising from them, are governed by and construed in accordance with the laws of England and Wales.

Any disputes that cannot be resolved through direct discussion shall be subject to the exclusive jurisdiction of the courts of England and Wales.

27. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. The most current version will always be published at growyourdrivingschool.co.uk/terms. Changes will not affect agreements already in place at the date of the change unless we notify you otherwise.

Continued engagement with our services following any update to these Terms constitutes acceptance of the revised Terms.

28. Entire Agreement

These Terms, together with any written proposal, quote, or service agreement provided to the Client, constitute the entire agreement between the parties with respect to the services described. They supersede all prior discussions, representations, and informal agreements.

No variation to these Terms shall be effective unless agreed in writing by both parties.

29. Contact Details

Grow Your Driving School is a trading name of Rishix Marketing Ltd.

For all queries relating to these Terms, please contact us at:

Email: hello@growyourdrivingschool.co.uk
Website: growyourdrivingschool.co.uk